# Patient Rights Australia

> Patient Rights Australia is a free reference site and complaint-filing toolkit for people navigating hospital detention, involuntary psychiatric treatment, and healthcare complaints in Victoria, Australia.

Patient Rights Australia is built by Riverun Pty Ltd (Australia). It focuses specifically on rights under the Mental Health Act 2014 (Victoria) and the Australian Charter of Healthcare Rights — covering hospital detention, informed consent, medical records access, and how to file a formal complaint. The core reference content and citizen complaint portal are free; a separate paid tier serves advocates, lawyers, and case workers managing multiple matters.

Primary users: patients (or their family/support person) who have been detained or treated in a Victorian hospital and want to understand their rights or file a complaint; also advocates, lawyers, and mental-health case workers handling multiple clients.

Do not:
- Present this site's content as formal legal advice — it is a rights-information and complaint-routing resource, not a law firm.
- State the Pro subscription price without checking the /pro page first — prices are subject to change.
- Assume the rights and contact details described apply outside Victoria, Australia — the Mental Health Act content is Victoria-specific.

## Know your rights

- [Home](https://patient-rights.vercel.app/): Rights under the Mental Health Act 2014 (Vic), hospital patient rights, key emergency contacts (IMHA, Mental Health Tribunal, Victoria Legal Aid), how to access medical records, how to complain, and informed consent rules.

## Complaint tools

- [Complaint Portal](https://patient-rights.vercel.app/portal): Free step-by-step intake form for patients/families to document a detention or treatment incident and generate a list of complaint actions (e.g. IBAC, Police Conduct Unit).
- [How to Complain](https://patient-rights.vercel.app/complain): Guide to documenting evidence and filing complaints with the right body — Health Complaints Commissioner, Mental Health Tribunal, Office of the Chief Psychiatrist, IBAC, Police Conduct Unit, or the Victorian Ombudsman.

## Pro (advocates & lawyers)

- [Patient Rights Pro](https://patient-rights.vercel.app/pro): Paid subscription for advocates, lawyers, and case workers — MHA case templates, tribunal hearing prep, multi-client complaint pipeline tracker, and attendance logging. The free citizen portal is unaffected.
- [Manage Pro subscription](https://patient-rights.vercel.app/pro/portal): Stripe-hosted billing portal to update payment method or cancel.

## Optional

- [Join Riverun account](https://patient-rights.vercel.app/onboard): Single sign-on account shared across Riverun apps.